Play 4: Capture Valid information
What is it? Capturing qualitative, quantitative, and customer information, using consistent processes to ensure information is valid and accessible.
What are we aiming for? We can easily access or collect the data we need to understand how our program is going. We have a “good-enough” system in place to ensure our data is accurate and valid. The data we collect can be used by others
Key Questions (Ask yourself “why/why not” or “how” after each):
- Can information be easily located and gathered?
- Do we have a way to understand if the information is true or correct?
- Do we or other people use our information to make decisions?
- Do we ask customers about how we are doing or their experiences?